Queue Management System
Unlike yester years, lifestyle moves in a significant pace today. Everybody is in a quest of speedy resolutions, especially in service delivery segment. In such instances, the customer waiting for the related services to get completed and their experience in the queue are of vital importance to any upcoming service industry. Poor management of customer handling time not only results in the inefficient utilization of resources but can also impact potential customer feedback.
Netsol Queue Management System (NQMS) is all about managing the flow of your customers and their experiences from their initial contact with your company, through to service delivery. It also includes capturing their opinion after they have received the service.
It ensures your customer and staff satisfaction by reducing the actual as well as the perceived waiting time
It creates a relaxed environment and establishes a controlled and fair waiting process for your customers
Further more, it provides data and insights about how your customers behave and how your staff serves them. Data which can help you improve your service processes and raise customer service standards
The most overwhelming proof of NQMS is the empirical evidence from the hospitals and service sector like NOKIA, SAMSUNG, AIRTEL, MARUTI SUZUKI that have already implemented NQMS with successful results
With NQMS, people can sit down in a comfortable waiting area while waiting for their turn, by watching promotional videos and can get a glimpse of other value added services offered by the company. Their place in the queue is secured with some kind of identifier like a number that has been printed on a ticket or sent to them via their mobile phone by SMS. The customer can even be intimated 10 minutes prior to their turn by auto SMS by the system.
What are the benefits of NQMS ?
If not managed appropriately, queuing and waiting can have a negative impact on the customer's service experience.
If you inform customers about expected waiting time, they will feel even more relaxed and in control of the situation. They can linger in your store and enjoy the waiting experience or can walk around to accomplish other work
If the customer wants to leave the premises to make use of the waiting time elsewhere, they can be called by text message on their mobile which is scheduled by the user to get their service.
The waiting time can be used for entertainment via media screens by giving them related informative movie clips or by making them aware with the new arrival information
By using virtual queuing, the service provider will improve their operational efficiency, make significant cost savings and get vital statistic for accurate forecasting staffing.
A Full Range Of Systems And Solutions
- Modular and configurable
- Token forwarding
- Single queue
- Multi queue
- Single branch
- Multi-branch, centralized (Corporate Solution)
- Photo Capturing Module at Token dispenser.
- Standalone solutions
- Integrated solutions
- Web based Solution.
- Footfall Data
- Online Appointments.
- SMS Integration.
- Management information and dashboards.
- Customer feedback solutions.
- Online analytical support.
- Employee evaluation module.
- Audio Video Capturing Module at Help Desk.
- All reports at hierarchical level.
- Privilege customer service module.
Our Product Range
Our Corporate Clients for NQMS
